Aquatimer Chrono function pusher falling off.

Hi all. I had the pusher for my SS Aquatimer (3719) and my Ti Split Minute Chronograph (3723) fall off. It happened months apart.(Note) I cannot appreciate any trauma as I take very good care of them both. Just curious if this has happened to anyone else. Thank you in advance for any and all responses. Matthew.

I have not had problems like this. However, these problems are easily fixed. If you are near an AD with a decent service department they may be able to fix it quickly. If your watches are due for a service anyway this is the opportunity to get it done at the same time.

I've heard of 2 or 3 problems anecdotally like this.

While rare, since your models are several years old, IWC has revamped its testing and quality control procedures. There is now a machine which tests pushers many thousands of times.You can see it at
www.iwc.com/forum/en/discussion/32063/?page=1#post_349747
and read the subequent article I wrote at
www.iwc.com/en/experiences/the-test-of-time/

There are also new procedures to avoid these rare but annoying problems.

Dear Matthew,

Thank you for your post. We regret that the pusher fall off and would like to get more information about the issues that you had with your IWC timepieces.

Please send us an email referring to this post and let us know when and how we can best reach you. Our email address is customerservice@iwc.com.

We are looking forward to hearing from you.

Best regards,
Sandra

IWC Customer Service
Schaffhausen
+41 52 635 65 65