Certificate of Authenticity : Update on situation as regards Extracts

As many of you are aware IWC in recognition of a need amongst us Collectors for a more "secure" certificate pertaining to the authenticity of a particular watch, changed process and have made available a Certificate of Authenticity.

To obtain a COA for a particular watch, the watch for obvious reasons needs to be sent back to Schaffhausen for verification by the experts there. This certificate can be ordered for a fee, by bringing the watch to any IWC Authorized Distributor (your local AD) or of course, one of the many IWC Boutiques.

This meant that the Extracts which could previously be obtained without physically sending a particular watch back to Schaffhausen were now no longer available to us Collectors. Many of us felt that there still is a need to be able to obtain research information for a particular watch and that some mechanism is needed that would enable Archive research on individual pieces within our collections.

After discussions with MF and other Collectors, and at request of a few of you I addressed this issue with IWC.

Not only did IWC management take the time to meet with and discuss this topic with us, they also committed to investigate what, if anything, could be realized to help resolve this requirement. They acted quickly and during the 2013 SIHH Collectors Forum Meeting in Geneve last month Andreas Voll from Business Development & Customer Service provided us with the good news that they believed they had found a solution to the problem. He also shared with us their thinking around the solution, and even produced a concept document to discuss with us.

Based on this, we provided additional information and shared some of our further ideas around the concept.

I am most pleased to inform you that today Andreas discussed this with me again, and confirmed that things were processing and that he fully expects that all necessary information around the availability and process to obtain the new form of document, will be shared beginning / mid of March with us formally and will be posted on the forum.

Thank you IWC for yet again showing great support to us Collectors out here, and for providing excellent customer service.

Hurrah!

And my compliments to you, Mark, for your tireless and resourceful efforts here.

+1 Mark. A great a accomplishment for all. It is a win-win.

Mark,

All of your hard work paid off. Everyone benefits from your efforts.

Way to go, Mark! Great job!

This will be a real benefit to collectors.

Great news and much appreciated.

Mark,
Thanks for your hard work in seeing this to a positive resolution.

Regards,
Kevin

great stuff Mark. very pleased to know and thanks for updating us.

most grateful for your efforts here mark!

regards,
thang

Indeed a very positive move. Kudos to you for the great effort! Thank you.

Thanks Mark for your effort for collectors.

Cheers,
sc

Mark,

You recognized a need and obviously had a well thoughout agenda that showed value to both IWC and the members of the Forum.

Congratulations on your ability to take forward something that you felt strong about and present it in a fashion that provided opportunity for improvement.

Kudo's Mark on behalf of all Forum members and to IWC management for their recognition of the power/value of Collectors and their role in helping create the level of success the company strives for.

Again, many thanks,

Andy

Great news Mark!! Thanks for your efforts! I have already few pieces I'd like to get extracts.

Great Job Mark! Thank you!

Rgds
Kee Siew

Outstanding, Mark. Very well done!

Who else could have achieve this if not a man his own wing in the IWC museum ? ;o) Keep the good news spreading, may be one day I could use this service as well.

Outstanding mediation and negotiation, Mark. We're all grateful to you and IWC for finding a resolution. Thank you.

Great job, well done Mark.
Thank you for your efforts for us collectors.

Best regards