Customer Service in the UK

I am a new IWC owner and had a couple of maintenance questions about my watch in a hot climate, I contacted Martin Alderson at Richemont and I felt that he went out of his way to answer my questions in a personal and professional manner. I am often critical of Customer Service departments however when someone exceeds my expectations I do like to say a public "Thank You"

The head of the service department for Richemont UK frequents this forum usually from Friday night and he has been spotted with an IWC on his wrist! So good technical questions strategically timed might tempt him into a response!

I wish to endorse the positive comments regarding the professional customer service provided by Martin Alderson. My PPC was recently sent to the Richemont UK service centre to have the day and date synchronised. Seeking comfort that my precious timepiece was being properly looked after, I contacted Martin for a report on progress. From our conversation I felt he understood my somewhat irrational concerns, typical of IWC owners when parted from their precious timepiece, and he patiently explained the arrangements for examining and regulating my PPC and assured me it would be returned only once it had been checked and monitored and performing to the satisfaction of the skilled technician carrying out the work.

I am delighted to confirm the PPC is now back in its rightful place, on my wrist, and performing beautifully. Thanks to Martin and IWC from a satisfied customer.

Tom

Thanks for sharing your positive comments - we all too often hear about the problems people experience ("the squeeky wheel always gets the oil") but it is great to hear about the good experiences!