Hands not exactly pointing to date

I just full-filled a long time wish and bought a new IWC Portuguese Perpetual Calendar IW502306.
Maybe I am too much of a nit-picker, but it kind of bothers me that the hand for the date is not exactly pointing to the center of the date, especially when it is an even number and there is only a dot. The hand is always stopping before the date number (or the dot). Why is it like this on a brand new watch and can it be corrected?
Thanks for any info on an otherwise splendid watch.
Stefan

Hi Stefan - and congratulations with a fantastic watch. My intro to IWC was the older brother to your watch a couple of years ago. I understand your frustration, when buying something so beautiful you want it to perfect. And it can be perfect, just take it back to where you bought it, or to an IWC AD (authorized dealer) - they will for sure help you.
You have to be prepared for the possibility of having to wait a few weeks for the return of your watch though! Since this is a high complication there is a chance that your watch will have to be sent to the closest IWC service center, or all the way to Schaffhausen to be adjusted.

Good luck though and please post some pictures here - we love pictures of such beauties :-)

Dear Stefan. I recently had words with an authorised IWC about a new big pilot
St Exupery that was for sale.I usually check the hands for alignment at
6 o'clock and 12 o'clock. At both these positions the hands were not aligned.
The shop tried to tell me that this was alright,but I wasn't satisfied. I later went to another IWC AD to check a BP 5009,and the hands were in perfect alignment.What does this prove? It means that one watch with a similar movement was at variance with the other. I didn't buy the the watch in the end as I have access to another new St Exupery to view.
Regards.
Kenneth.

Are you sure that this is a movement issue? To me it is a matter of positioning of the hands. The date hand must be taken off and placed again on the pinion, pointing exactly to the markers.

Kind regards,
Paul

hi Stefan,
could you upload some photos showing this observation??
greetings,
yitzhak

Hi Stefan,

Congrats to your new PPC, it is indeed a beautiful watch to behold.

If that is the issue, what will IWC do and what is their policy?

Will they exchange a new piece or will they ask you to send it to Schaffhausen for adjustment?

Does any want has such experience when you buy a new watch from IWC and realize there is a quality control issue?

It would be very gracious of the IWC moderator if he could enlighten us with his views regarding this matter.
Kenneth.

Kenneth, I don't believe my job is to comment on every post or concern.

Here, Sunflower is right, and already said what needs to be said. This is not a movement issue. It is a positioning of the hands issue. It requires removing them and repositioning them. It is, in the world of watchmaking, a very easy fix. It certainly doesn't warrant a new watch.

If you look at hands, they are placed on a very tiny pinion using simple pressure. It is the only way to do them, and is universally done that way in the industry. They can get loose, especially in shipping. It is not a real CQ issue, and sometimes this needs to be adjusted.

Thankyou gentlemen.Yes! I should clarify my comment to mean that the hands on one watch were at variance to the hands on another watch with a similar movement.I didn't mean to infer that the movement itself was at fault.

Thanks to all your replies, Gentlemen.
What surprises me most is that none of you says something about the quality of the watch.
I would expect that such an expensive watch goes through a stringent quality control process before it leaves the factory and a case like mine could be avoided.
Now I have to bring the watch back to the dealer, have to wait till it comes back and all of this after I own the watch for less than a month. For me this is certainly inconvenient and makes me look for another brand next time I get one.
It is sad to wait so long for something and then be disappointed.

Of course this is up to you, but I guess these kind of issues are not brand related. There is always a bit of play with the hands, sometimes this leads to such an easy to repair issue. It did not happen to me until now, but then, I check these kind of things before buying a watch.

Kind regards,
Paul

I've learnt from experience,that in the process of buying a watch,one should be calm and clinical about the procedure.In fact,enter your potential watch purchase with caution,and a possible no sale.Look for faults,and then you won't be disappointed when you walk away.
Kenneth.

Hi Stefan,

I would have undergone a similar predicament if I were in your position! But I can tell you this, these things can happen. After all its a human being assembling the final time-piece. I have a watch with a 24 hour ceramic bezel from another brand, touted as being one of the best in the world, and I just noticed a few days back the there was a small round hole on the ceramic between 14 and 15 on the 24 hour bezel. I hadn't noticed it earlier - just when I took some good quality photos for a review I was penning. Now that I located it, it was quite visible to my naked eye! Unfortunately, this watch is way past its warranty period and now I must shell out a lot of money should I choose to replace the bezel!

Fortunately in your case, you can can get it fixed / replaced as your watch is still under solid warranty!! I know nothing I say will reduce your dissappointment, but think of it this way - its good that you noticed it now and have the option of fixing it for free, rather than noticing it much later beyond the warranty coverage period!!

Best Regards,

Sumit

Is the date hand to the "fast" side or the "slow" side of the expected date? Maybe this is just a case of IWC always making sure you are never late for a meeting, even if you turn up half a day early :)

+1 hopefully fast