• Apprentice
    16 May 2011, 8:09 p.m.

    Hello all, I am a new owner of not only an IWC but an automatic watch. It is a IWC Portuguese ChronoAutomatic Steel IW371417. I only wear the watch about 1-3 times a month to preserve it's beauty. Recently, the watch will stop working after an hour. It's almost one year since I bought it; so very new.
    To give insight to what I do to get it started, I wind it backwards for a couple rotations, then pull out the knob to adjust time, then push back knob and do a little shake with my wrist, and it starts working.
    Lately, its simply stopped all together, and ill shake my wrist to start it up for it to only stop again 20 minutes later.
    Any thoughts? Am I doing something wrong? I keep the watch in my nightstand without a winder.

    Thanks everyone!

  • Connoisseur
    16 May 2011, 8:19 p.m.

    Hi.
    1. Pull the crown (screw it out to position "0").
    2. Now wind the movement by turning the crown towards the twelve round about 30 times.
    3. Close the crown again.
    4. By wearing it you keep it wound.
    5. Do not turn backwards, do not "wristrattle" this beauty :-).

    Regards
    Christoph

  • Apprentice
    16 May 2011, 8:43 p.m.

    Thanks. Am I winding it 30 times clockwise, or counter clockwise?

  • Connoisseur
    16 May 2011, 8:58 p.m.

    Turn the crown toward the 12 (dial up, bottom down, crown clockwise) for winding. The hands should stay still while winding and you normally can feel, that you wind something. :-)

  • Master
    16 May 2011, 9:08 p.m.

    Nearly right,
    Do not pull the crown
    Wind crown 30 times forward or backwards, it's omnidirectional for winding up the power
    Make sure that the watch is working and the Chronograph mechanism is at stop and at the ready for the start position
    Pull crown when small seconds at 60 and adjust time to correct time from a given accurate source.
    Close crown when your reference time source is on the minute.

    This is one IWC model you can adjust forward or backwards in time at any time, other models with date and other complications have to be adjusted from 4 am to 8 pm to avoid any damage to movement if time adjusted backwards

  • Master
    16 May 2011, 11:02 p.m.

    One more clarification.

    The 3714 does only wind in one direction manually. Only by turning the crown 'clockwise'. If you turn in the opposite direction, you will hear a "clicking" rachet-like sound.

    Based on your description - your watch stopped and you were not winding it. When fully wound, and at rest, your Portuguese Chrono Auto should run for about 44 hours before stopping.

    You should try to wear it more often!!

  • Master
    17 May 2011, 3:42 a.m.

    if u google "IWC Portuguese Chrono-Automatic 3714" you will find a couple of videos online that will show u the mechanism and how to wind/treat/set it. congratulations - welcome to the IWC club !

  • Connoisseur
    17 May 2011, 4:50 a.m.

    I concur with Ardoise; the watch manually only by winding the crown in one direction: forward or clockwise.

    DJKHOI, your issue is that you need to wind the watch first before wearing it when it's stopped. The automatic wind system keeps the watch working, but doesn't really start the watch from scratch.

  • Apprentice
    31 Aug 2015, 10:48 a.m.

    Hi, new to IWC. I have a 3717 and trying to do things right in terms of setting. Apologies for being dense but in setting time, wound time back a couple of hours - has this damaged movement? When manually winding, should it be wound upwards, towards 12 position? New to this and again, sorry to be asking what might be very obvious questions but help/hopefully reassurance would be much appreciated.

  • Master
    31 Aug 2015, 11:48 a.m.

    First, good to know, the manual of the watch explains this quite clearly. Second, let me give it a try.

    1. Unscrew the crown by turning it counter-clockwise. You will feel a kind of jump free when the crown becomes unscrewed.
    2. The crown sitting in its position closest to the case after unscrewing (position 0), wind the watch about 40 to 50 times by turning the crown clockwise. My rule of thumb: one wind for every hour of power reserve the watch has. You cannot overwind the watch.
    3. Pull the crown to its outermost position (position 2), to set the time. Turn the crown to move the hands FORWARD. Turn the crown until the hours hand passes 12 AND the date and day change. After this, set the time provisionally at 6:00 (AM).
    4. Push the crown back to position 0, then pull it carefully to the position between position 0 and position 2, that is position 1, to set the date and day. Then turn the crown clockwise to set the date, and counter-clockwise to set the day.
    5. Pull the crown to position 2 again, and set the time at its correct position. Although not really possible when doing this procedure during normal living hours (that is, after 6:00 (AM)), be sure not turning the hands backward between 4:00 (AM) and 20:00 (8:00 PM), or you may damage the movement.
    6. Push the crown back to position 0, then push the crown gently against the case and while pushing, turn the crown clockwise until it doesn't allow more turning. This way the crown is screwed tight, for perfect water protection.

    You are done, you can strap the watch on and enjoy it! Quite a lot of words here to describe a procedure that will become very natural to you after a few times doing so. Good luck!

    Kind regards,
    Paul

  • Apprentice
    31 Aug 2015, 1:55 p.m.
  • Apprentice
    1 Sep 2015, 4:02 p.m.

    Hi,
    Is it possible to have a micro fit clasp fitted to the previous bracelet for the 3717?
    Thanks