Issue with IWC Ceratanium Double Chrono

  • 7 replies.
  • Last reply by DOM74 a month ago.
  • TheGabalpanorama_fish_eye
    Apprentice

    Member since: 04/08/2021
    4 years

    Hi guys, just registered to the forum to ask a technical question really.
    So... I recently bought my third IWC watch, a ceratanium double chrono, which
    happens to be my favourite piece in my 7-watch collection too.

    long story short, The double chrono pusher fell off only 2 months after
    getting it. I wanted to ask if this issue is a common one with this model...
    because I can barely find any info online. Thanks!

  • Mr. Patrick Stachelpanorama_fish_eye
    Connoisseur 〚✅〛

    Member since: 01/08/2013
    4 years

    Sorry to hear you issues with the Doppelchrono. I have the same watch since
    may and no problems at all.

    with the extended warranty it should be an easy fix for IWC, but of course
    it's frustrating.

  • TheGabalpanorama_fish_eye
    Apprentice

    Member since: 04/08/2021
    4 years

    Thank you Patrick, I actually thoroughly enjoy(ed) the watch and cannot
    possibly wait to get it back. They say it should take 21 working days, which
    to me, sounds like agony.

    I have also heard that they may discontinue this particular model soon? Which
    made me particularly happy to pick it up before it was gone.

    @Mr. Patrick Stachel has written:

    Sorry to hear you issues with the Doppelchrono.
    I have the same watch since may and no problems at all. with the extended
    warranty it should be an easy fix for IWC, but of course it's frustrating.

  • Benpanorama_fish_eye
    Master 〚✅〛

    Member since: 05/05/2008
    4 years

    In answer to the question, I would say that this is not a common issue. In
    fact, I cannot remeber the last time I heard of a pusher coming off any IWC
    watch (although I am sure it must have happened before).

    Best regards
    Ben
    farm5.staticflickr.com/4590/39191395621_539b63622d_b.jpg

  • TheGabalpanorama_fish_eye
    Apprentice

    Member since: 04/08/2021
    4 years

    Thanks Ben,

    to me I always was happy with the quality of other IWC watches I have. They
    have only made me want to get more and more IWC pieces. But this particular
    quality issue made me worried, especially that this watch is not manufactured
    in great numbers, and that the case material is very unique.

  • Mr. Robert Dr. Timárpanorama_fish_eye
    Connoisseur 〚✅〛

    Member since: 16/06/2001
    4 years

    I'm having IWC chronographs (Fliegers and Aquatimers) since 1996 and no such
    issues have happened yet. I had 3 chono pusher problems, neither with IWC
    watches. Hope this helps.

  • dsonnpanorama_fish_eye
    Apprentice

    Member since: 20/02/2025
    2 months

    I hope you got your IW371815 back quickly after sending it back for repairs! I just had the same issue happen to mine where the split-second pusher at 10’oclock stopped working while I was using the chronograph function. 

     

    This happened almost exactly a year into my purchase so the warranty should take care of the watch. Wanted to note here for others in case there are more users with this issue on the double chrono Ceratanium model … will report back once the watch is repaired.

  • DOM74panorama_fish_eye
    Apprentice

    Member since: 06/03/2025
    a month

    I personally a double chrono Top Gun and I am very happy with it. Unfortunately, the button of the double chrono went out of order and a few months. It seems there is nothing inside when I press. I heard that IWC has some issues with these watches and has a certain fragility. 

    I am somehow disappointed because those watches are not cheap and have a good image but ...!

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