IWC continues to invest in Service !

Today, I went past my AD to pick a watch, and was told by the counter staff, that the in-house watchmaker had asked to speak to me.

Generally when that happens (fortunately not to often) it means trouble and/or issues of some sort on one of my watches in for routine service.

So up I went to the atelier, to be confronted by a happy and smiling Jeroen Blonk, who had just returned from official training in Schaffhausen and sporting his certification.

It's good to see that IWC are investing in their service levels via local AD's as well (even if Richmond maintain a major service center in the Benelux)

Well done Jeroen.

Congratulation Jeroen. That's great to see. Israel there expanded programs in place? Is this a certification process for AD's that has been in place for some time? Thanks for sharing Mark.

Congratulations to Jeroen and thanks for sharing the story with us Mark! I would have been nervous also if I was asked to go see the watchmaker. Almost like you had to confess that you broke something and have to promise never to do that again :-)

Kind regards,

Clemens

Thanks you al for the reply on Mark his post.
I'm looking forward to do the aftersales service for our IWC customers in our own workshop. And if possible to go to Schaffhausen again for more movement specific trainings!

Kind regards,

Jeroen

Hello Jeroen,

Good to see you here on the Forum! Watchmaking is such a special craft, it's great to see enhusiastic people like you mastering it and wanting to invest in reaching even higher levels. All the best with your trainings and hopefully more visits to Schaffhausen!

Kind regards,

Clemens