IWC Portofino Chronograph issues

Hi,

I bought just under a year ago an IWC Portofino Chronograph, and it's been giving me issues. About eight weeks ago I took my watch in as the date and day mechanic got stuck and i couldn't change same. It got repaired and serviced under warranty. Today, the same issue us back, except only the date (not day) can't be changed. Also, the watch isn't ticking at all (manual wind up or other) so doesn't keep time. And I tried to see if the second hand work and it only goes from position 1 to position 15, then stops.

What is going on? I certainly didn't expect this from the IWC brand!

Anyone know what I should do?

Thanks for the help...

Welcome to the forum. Take it in for servicing again as warranty from service still current.

Yeah, will go tomorrow. Is this normal though? Have a TAG for 1/3 the price that has never given me a problem (albeit quartz movement) yet the IWC seems to be the complete opposite.

No, it's not normal. But also we can't evaluate what happened: generally watches don't break spontaneously. Some of this may relate to your winding or a shock, and date mechanisms often get stuck when set at a "forbidden" time. I'm not blaming you one bit, but it's difficult to evaluate what's mechanically wrong and its cause via electronic descriptions on the Net. It's for that reason that service issues generally aren't forum topics.

My best suggestion would be for you to take it to the dealer and have him get it right for you through service. The dealer can evaluate the watch in person and can work you through what's happened, and also push service to get it right.

I'm sorry to hear this happened, but your best alternative is to get it fixed correctly.

I believe this could happen during an international journey and adjusting for destination time zone by resetting the time backwards between the hours of 22:00 & 02:00. Just a thought for the future.

Sounds like your local watchsmith isn't up to the job.
I've had a very bad experience with the local Richemont repair.
So we finally had the watch send to Switzerland to be serviced by HQ.

8 months has lapsed between when I first time I had it send locally 3-4 times and finally to Switzerland HQ and back to me.

Seems to be fixed now from factory but the movement is more than 6s fast per day.
Not the kind of service I would expect from the Switzerland HQ.