Servicing my watch in Switzerland

Hi there, I am from Hong Kong and I noticed that I can send my watch for servicing at those AD or IWC boutiques. However, a couple of my friends had really bad experience with the service quality in Hong Kong and so I am wondering if there is any chance I could request the watch to be serviced by service centres from Switzerland (assuming they are the best globally)

I believe you can request that option at the Boutique. I did so recently for my PPC. I'm less sure if an AD will do so. They are then responsible for the insurance, etc. If the IWC is gray market,there may be a problem with servce under warranty as the watch was not have been sold officially by an authorized dealer. I may be corrected on the last statement.

I think that your not far off the mark with your comment referring to warranty/repair work on a grey import Bill. I'm currently on holiday in Japan.
I trolled some of the watch shops in Tokyo hoping to find the bargain IWC of the century,and did come across a new IWC big pilot 5004-01 complete with box,warranty card and all the books. The watch and the warranty card looked very authentic,and I had no reason to think otherwise,as the watch shop looked legitimate,and it is in the centre of Tokyo.The warranty card however,carried no AD name and no serial number on the non-face side,this got me a bit concerned.I asked the salesman if there would be any problems with warranty repair work in Australia,he asked another colleague,who reported that this wouldn't be an issue. I got them to hold the watch for me until the next day. In the interim, I sent an email explaining all that I'd encountered,to the IWC customer service centre in Sydney.Briefly they said that although the watch may be genuine,and I thought that is was,the omission of any verifiable proof of an AD and the lack of a serial number on the watch,was alone enough for IWC not to honour any warranty repair work.With that information,I returned to the shop,and politely informed the staff the reason Why I couldn't make the purchase,which was a pity,because if everything had have been in its rightful place,I would have been one fortunate owner of a BP.
I'm indebted to Claire Kelly at IWC in Sydney for her invaluable assistance.
Regards.
Kenneth.

Sorry,no identifiable number on the watch,should read ditto on the warranty card.
Regards.
Kenneth.

Hi Ecstazy,

I asked IWC a similar question. Since I am from India, they suggested that I could have the AD send it to IWC's regional service center in Dubai, who would then send it to Schaffhausen.

I think you need to instruct your AD accordingly and have it sent to IWC Schaffhausen through the IWC's regional service center nearest to your geography.

I hope this helps!

Best Regards,

Sumit