They called me again today...
They called me again today, like they said they would – but with one slight modification. The call did not come from the back office staff that normally handles the orders (and know watches), but from the same girl I talked to yesterday (who told me she normally works in the jewellery section). The message was that the strap I showed them in the catalogue wouldn't fit my watch and that the strap they tried to give me yesterday was the shortest strap available for the portuguese chronograph...
Well, I knew that. When I talked to them yesterday I pointed out a da vinci strap in the catalogue as an example of what makes a strap for folding clasps different than other straps, since the girl had no idea what I was talking about and I hadn't memorized the reference number of the strap I wanted.
It was not simply the matter of my normal strap being too long, it was primarily a matter of shifting the folding clasp from the side of my wrist to the bottom of it so the thing wouldn't be so extremely uncomfortable! I thought I had made that clear, but apparently she didn't take it all in.
(Yesterday she actually suggested I should use the erroneous strap with the folding clasp, but to wear it looser in order to avoid the uncomfort and the weird bulge that appeared on the outer side of my wrist. In the nicest manner possible I promptly replied:
[i]"If you had just ordered a pair of designer jeans that you knew would fit perfectly, just as costly as this strap and clasp, but then received a pair that not only made you look deformed, but also physically hurt you... Would you appreciate the clerk asking you not to button them?"[i]
She laughed. The analogy made the penny drop and she stopped trying to force the issue.)
On the phone I proceeded to explain the problem once more, and this time I gave her the reference number for the correct strap. She stated that they would order it immediately and I got a severe case of deja vu.
Why do I get the feeling that the next time I go there I will need to explain to them that I don't need two identical straps for folding clasps and that I never asked for the regular one in the first place? Of course, by then they will have lost the folding clasp I ordered and the whole thing will start over.
sigh Maniacal Laughter
[i]/Jan, who finally understands how Batman-villains get that final nudge into insanity.[i]
