I have just bought an 'old' Aquatimer 3536. The guarantee card was blank and there were no invoice or receipt with the watch.
The watch is more than 10 years old. Will the missing stamp on the guarantee card be of any importance if I send the watch to IWC for service?
Regards
Mike
Hi Mike
COngrats on your purchase.
Don't think it is an issue at all - the missing Warranty Card, reason being it is now past the 2 year international warranty period. IWC service centre will charge you for the service any ways - with or without the Warranty Card.
That having been said - I guess if you were to sell it in the future, most collectors / buyers may feel better (and perhaps be willing to dish out a little bit more on the price), if it came with full box and papers. But personally, not having box or papers doesn't bother me.
Some dealers/traders I come across have dozens of the IWC warranty card with the original hologram - but without the authorized dealership stamp and signature. Needless to say - these will not be recognized by IWC.
Hi Shing,
Thanks for your comments. Luckily, I obtained the watch with the complete set of box, tools, manuals and papers except the guarantee card without it's stamp.
I was just afraid that IWC would not do any service on the watch at all if not followed by the original sales document or stamped guarantee card but then again it's very few of the old pockets watches that still holds the original sales documents and I can't imagine them being rejected?
Regards
Mike
Mike, one thing you may consider would be to request an Extract of the Ledger for your watch, provided it's more than 10 years old. Not relevant for service - but nice to have and adds some value to the watch.IWC charge for this service - but you do recieve a nice professional and classy looking document.
Shing is 100% correct in his responce - post the intial guatrantee period, not having the original guarantee card does not prevent you from having the watch serviced. Know, that should you send the watch back to Schaffhausen for a service, it will probably be returned back to you with a new 2 year guarantee card.
Its a nice watch by the way - one that manynof us here like.
Wear it in good health.
Best regards
Mark
Thanks Mark,
Extract of the Ledger - good idea, haven't thought of that!
Would you send it for service directly to IWC or through an AD?
Yes, the 3536 is a classic and a fine addition to my small IWC collection consisting of the Flieger 3786 and Portu Yacht Club Chrono.
Not Mark here, but I send mine through my AD. They have experience sendinf luxury watches and the insurance to cover any rare but unforeseen problems shipping.
Always amazing how much information you receive from the collectors. I / we can learn through you a lot - Many thanks ! Daniel
Thanks Bill,
I can see your point, sounds sensibel.
Yes, Hans, this is a fantastic source of knowledge, so happy people will share it with us!
I just purchased iw37704 from an AD yesterday. There is no stamp and AD signature on the guarantee card. Will it be recognized by IWC?
I also found the hologram looks like fake because 2 character "A" of the word "SCAFUSIA" is not clear. Could you do me a favor to compare it with your hologram? I really worried about it.
Why would an AD sell a watch with a fake card? Is that not called fraud?
Hi Mike, welcome to the fourm.
here are four of mine - sorry my point-and-shoot can't do macros like yours.
three are from Grade A IWC authorized dealers, and one from HK Flagship Boutique.
I think yours is fine. Don't think there's a problem with yours.
I would think holograms and warranty cards are printed from time to time, and in different lots. Variations can occur.
The real proof of purchase is a receipt from the dealer. Having your dealer send it to IWC for service also sidesteps a problem.
Does the guarantee card have the serial number of the watch written on it, matching the back of the watch (between the "international" and the "co." on a portuguese for example). And where would it be on the guarantee card, the front or the back? is this where the "Artikel-Nr.:" is? or where the "Gehäuse-Nr.: is?
Cheers,
J
Hi i am new in this forum. I've just got my IWC Top Gun Double Chronograph model #iw379901 with all the boxes, warranty and papers. However the watch does not change the date (numbers) it only changes the days of the week. It was not bought from an authorized dealer. I've called the dealer and they sent me back the warranty card stamped with the model #,purchase date and the stamp of an authorized dealer. My question is: Will I have any problems to exercise the repair under the warranty?
Please advice.
thank you,
DA
Please forgive me for using this old thread, but I think my question fits here well, without creating a new topic.
I recently acquired a ref. 3536 Aquatimer. The watch's authenticity isn't in question, however I'm not sure if someone "completed" the package with a phony guarantee card. The card is obviously blank, so it could come from anywhere. When I compare the hologram and the print with others I could find on the net, I not sure if the card is genuine. The watch is from 2003, so I guess it's possible, that IWC had different suppliers over the years and certainly different batches made what could explain slight differences.
Here are some pictures of the card:
I would really appreciate your input and this one.
Thank you very much.
And a picture of the watch, as we are in a watch-forum :)
Congratulations on your Aquatimer and welcome! The card looks good to me based on your photos. As discussed earlier in this thread the card isn't really a concern as the watch would only be covered by warranty if it were sold new by an authorized dealer and in that case the card would have been filled in.
Thank you very much, Ben.
I am aware that the card doesn't do anything anymore.
If it was a non-genuine item to make it a full(-ish) package, there's no need to keep it, if the card is genuine however, it's nice to have it, just for the sake of completeness.
Best
Andi