• Connoisseur
    21 Apr 2009, 7:45 p.m.

    I’m back from Las Vegas and wore my Portuguese Regulateur Tourbillon .

    I lost at Blackjack –only a little but consistently—and Miss Nebraska lost in the Miss USA pageant. But my PRT was there to bring me good luck.

    Almost no one noticed, or at least said anything about he PRT. Never at a restaurant or a casino or a hotel, and certainly not on the street. Except two stores did notice. The salesman at Van Cleef & Arpels noticed it right away –but then again they’re a Richemont company. And all three salesmen at a high-end men’s store picked up on it right away. The manager knew what the watch was and then was trying to sell me a $2500 sports jacket ;) Actually there just was a press event for the “Best Dressed Man in America” in Las Vegas; an IWC watch is awarded as a prize –and the store personnel were very familiar with the IWC line. They especially liked the Skeleton Jones model.

    Then there was the boutique. The good news is that most of the 2009 novelties now are on display there. The other good news is that the store was well-stocked with most IWC models –it really was the best selection I’ve seen in one place for a long time. And the other good news is that the store really has a fair amount of traffic. There were at least several groups who stopped by in during the short time I was there –IWC is becoming an “in” brand.

    But the salesmen weren’t top drawer. I was wearing my tourbillon (with a short sleeve shirt) and my stepson, who was with me, was wearing a Big Pilot’s Watch, Ref. 5004. You’d think they would have noticed. I mean –here we were, two of us, wearing expensive IWCs. But they just stood around.

    Finally, one of them came up to me and said “Most of our watches are limited editions or produced in small numbers. If you see something you like, I’d suggest you buy it now”. Quite an opening line. Especially given what we wearing --which I don’t think he noticed-- some really heavy metal on our wrists. And I would have suggested something more effective, like “we just received samples of our 2009 new models –would you like to see them?”

    But we tried again; my stepson asked “what’s your favorite model?” He deftly took us over to the Vintage Collection case, and showed up the platinum Portofino.Then he noticed my watch: “what are you wearing?” I said it was an IWC –a tourbillion but produced in limited quantities.

    He looked at it, and said “it’s got a different dial. We had one in white gold, some time ago, but it had a silver dial.” I said “I thought I saw it here a year ago –wasn’t it platinum?” He said no –white gold. I was tempted to explain to him how the ardoise dials, like mine, were used with all IWC white gold watches for the past several years, but I deferred.

    We next asked to see a platinum 5004 to compare its weight to my stepson’s steel one (a trick question –I know). But this time he said that the only one he had was the Father & Son model in the window. I said “I thought the store samples were really steel”. But this time he didn’t agree or disagree.

    I went later into two other stores also carrying IWCs. But this time I had a jacket on to avoid any discussions about my PRT. The best opening line was at one, where a young saleswoman said to me “This is the new limited edition; it’s produced in only 250 examples worldwide”. It was a red gold St. Exupery UTC.

    I’m glad I’m home. I next will try to check out the boutique in Istanbul in May, but probably won’t wear my PRT.

    Regards,
    Michael

  • Master
    22 Apr 2009, 6:25 a.m.

    I am consistently surprised by the lack...

    of awareness in most watch stores and boutiques. I think the level of knowledge at most stores is appallingly low. I could understand it in a big watch store where a sales person cannot be expected to know every model of every brand represented.
    But what about in a boutique where only IWC is sold? There is no excuse. It cannot be that difficult to know your product line and what is in the pipeline.
    Now I have been in stores where the owner or sales person is very well versed or at least feigns interest in something he or she may not have seen before.
    But your experience in Las Vegas is precisely what I experience every year when I visit all the retailers there.
    And oh...sorry about Miss Nebraska. You should get her to wear your watch and post the pictures here.

  • Master
    22 Apr 2009, 6:50 a.m.

    Very interesting report, >>>

    I too had a similar experience at the LV IWC Boutique the day it opened. I was wearing my 5002 Portuguese Perpetual Calendar. He did not notice, but was insistant on showing KK DaVinci.

    They had the PT PRT in stock that day. I understand, but could be wrong, that it sold that day to Steve Wynn.

    I believe most luxury watch retailers have some way to go to be professional, knowledgeable sales representatives. I may long career, I spent a lot of time making sure my sales people were well trained and, like you, I notice the lack of it right away.

    Bill

  • Master
    21 Apr 2009, 7:35 p.m.

    Welcome back, Michael!

    It sounds like you had an "interesting" trip. I can only echo the other sentiments. I eagerly went into an AD in Dallas that was advertising as the IWC "headquarters" for the Metroplex and expected to find someone knowledgeable with whom to speak. No such luck....I knew the IWC "families" better than anyone in the store...and I consider myself a novice compared to other forum members. I do have salesperson at my local AD that has taken the time to educate himself, but I find him to be the exception! BTW....I think the idea of Miss Nebraska modeling the PRT has merit! :-)

    Best regards,
    Jim

  • Master
    22 Apr 2009, 12:10 a.m.

    ;-) I expected something like that >>

    People that recognize it are the ones in the know.

    The IWC boutique personell is usually better. Well at least in the boutiques in CH. Sounds like these have some homework to do first.

  • Master
    21 Apr 2009, 7:40 p.m.

    Welcome back, Michael...

    I hope you enjoyed your time at Las Vegas. I think the poor sales man found an IWC “heavy weight” and he did not even notice. I thought the problem of sales personal that do not know what they are offering was an underdevelopment economies issue. But as you told us in your post and looking at the replies I’m learning it is more common that I would supposed.

    I am glad to see you and your PRT safe back home!

    Cheers,

  • Master
    21 Apr 2009, 6:10 p.m.

    Very interesting report, >>>

    Interesting that a blind man would buy such an expensive watch but I guess that Steve Wynn also has an "Enzo Ferrari" which he can never drive.

    Tracy (Honolulu)

  • Master
    22 Apr 2009, 3:05 a.m.

    Thanks For The Tip On The 2009 Models!

    Were they only on display or for sale?

    Tracy (Honolulu)

  • Master
    22 Apr 2009, 4:35 a.m.

    Suggestion

    Mandatory connection - 10 hours per month - to the IWC forum for all IWC's boutiques employees (out of working time) and examination every half year upon Cellar's tuesday tours :-)

    Thank you for the report Michael, I've particurarly appreciated the white gold/platinum "controversy", exemplary and entertaining at the same time.

    Thank you and Welcome back Michael!

    Roberto

  • Master
    21 Apr 2009, 9:45 p.m.

    Great story. It was nice of you NOT to

    tell them exactly how bad they were, and who YOU are re: IWC.
    Anyway, sounds like a nice trip. Thanks for the report.

  • Apprentice
  • Master
    23 Apr 2009, 12:55 a.m.

    Wow. Thanks for breaking that "Vegas Adage"...

    It's interesting, but disappointing to hear about the lack of sales sophistication - and in our favored brand of boutique. I bet that is "par" for most retailers in a place like Las Vegas.

    Welcome back to reality.

  • Master
    22 Apr 2009, 6 p.m.

    I'm off to Vegas on Friday and I'll wear....

    MF,

    Damn! I was hoping to wear my BP or PPC and flaunt it like Paris Hilton. But since no one will bow to me or even park my car (gratis), I might as well as "downsize."

    With your experiences in mind, I take something along that I don't mind knocking around in....maybe my Cousteau Chrono or heaven forbid, a Seiko. I don't think there's a Grand Seiko boutique (yet) in Vegas.

    Thanks for the humorous tale,

    Larry

  • Master
    23 Apr 2009, 3:45 a.m.

    What?

    Seriously, Larry. If ever going to flaunt it like Paris Hilton then please do NOT share those pictures on the forum!

    Cheers,

    David

  • Connoisseur
    23 Apr 2009, 4:40 a.m.

    I couldn't afford it ;)....

    so I bought a less expensive one there. It was at Canali, and the manager was a watch guy and good fan of IWC.

    Michael