Wonder if anyone can help?
I have recently purchased an IWC Aquatimer, IW3719-03, the old titanium version, second hand.
Its a nice watch, but loosing approx. a minute a day, would imply that its in need of a service!
Having had some VERY bad experiences with both Omega & Breitling dealers, I now send my watches direct to the company.
Is this possible with IWC, as so far I have tried ringing them & emailing with no response.
Thanks for any comments
John B
I've been told, but without confirmation, that IWC may have chjanged its policies and now requires repairs be sent through suthorized channels. If you don't want to use a "regular" dealer, see if a boutique is near you or contact the main IWC office in your country (assuming there is one). Phone might be best.
cheers Michael
Looks like its the shop in Cardiff after all.
If it is out of warranty, which I assume it is, you can always hunt around for the best watchmaker in your area and get it serviced there. It does not need to be an authorised service centre, after all (stop me if I'm wrong fellow collectors) its all in the skill of the person who is working on your watch.
Try heating it wirh a hair dryer...
i know it sounds unconventional but it heats the oil in the watch.
If that doesn't work, you will need the aid of an AD.
Cheers
bas dekkers
With respect, personally I wouldn't recommend that ever. Being fast a minute a day is seldom due, I would think, to oils not lubricating enough. Moreover, this could unduly thin oils at certain critical points and cause future problems due to lack of lubrication. Watch repair is a bit more sophisticated.
Cheers Folks
Will be sending the watch back to IWC on this occasion as, its:
Recon the credit card isn't going to like it much, but hey ho
Thanks for help
John B
Sven: when special parts are needed, then a IWC repair center is the only way to go. IWC doesn't provide watch parts to independent watchmakers.
Kind regards,
Clemens
Aloha all!
I've sent in two watches for service recently and was told the same thing by IWC.
Tracy
Cheers all
Mine went into Cardiff IWC last week, awaiting the bill....
Apparently should have it back at Christmas when Im home next.
So not a bad result.
Regards
John B
John B --good luck. I hope it's a simple repair,
Sven --For many of my pocket watches I concur. But for newer models it's difficult if parts are needed. Having the right parts plus the right skill is needed.
Absolutly not, never
who told you to do that?