Update: Neo-vintage IWC service question

In your experience will IWC service in Texas keep my tritium dial when they service my watch or do they replace the vintage dial with a new one if I send my 3706 in for service?
Thank you

They will keep it, if you tell them to do so. Had my pocket watch in full service and we kept the original dial with a fine haircrack.

Just make sure you have this clarified at the beginning.
 

Thank you, good to hear 

Great question, and the answer is not always so easy. As a general rule, IWC would like to return a serviced watch in like-new condition, with a full service warranty. If a tritium dial shows any signs of degradation, where the tritium can be seen crumbling, or pieces missing, IWC may insist that the dial be replaced in order for the service to be performed. A main concern is that degrading tritium may come apart from the dial and then enter and affect the movement. You may be able to convince IWC to perform the service nonetheless, and forgo any warranty on the work performed. I was able to do this with my 3713, but I had to get an executive involved;)

Mr Andreas, did that pocket watch have tritium markers on the dial?

The dial can be kept if clarified in advance.

But the hands will have to be replaced usually. And as Tritium hands are not made anymore, you might have to take Superluminova coated ones.

Thanks to everyone for their input and help

IWC "strongly suggested" changing the tritium dial and hands after inspecting my watch

I contacted the IWC Concierge to state my position and Lauren advocated for me with the service team who felt the dial and hands were in good enough condition and not an impediment to the service.  

Once I received that confirmation in an email I accepted the service and now waiting.

Also, regardless of the what the watchmaker said, Lauren was incredibly pleasant, professional and awesome. 

Great news on your watch, hope it turns out just the way you wanted.  

Funny that you mention Lauren. I also had her help me with a recent service request, and I absolutely agree, she is fantastic! 

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Quicker than I thought, IWC resolved the crown issue, serviced the movement and its back on my wrist.

My first contact was 14 July 

IWC shipping box arrived 18 July

IWC received the watch on 22 July 

Back on my wrist 13 August 

Yes, IWC was able to keep my original T dial and hands 

Concierge Lauren was extraordinarily helpful in shepherding my watch through this process 

Cost of service for my 3706 with 7750 movement:

Service $930 USD

New crown $95 USD

Total $1,025 USD 

Also, thank you to the community here for your support

Good for you; that was rather quick! Enjoy it back on your wrist!

I’d recommend contacting IWC directly or an authorized service center for the most accurate information.
For a neo-vintage model, service requirements can vary quite a bit depending on the movement and production year.
It’s also worth asking whether they can preserve the original hands, dial, and other period-correct parts.
Before sending the watch, get a written estimate and confirm what work is actually necessary.
That way, you can avoid unnecessary replacements and keep the watch as original as possible.